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Home > Forrester's CX Cast > 400: The CX Culture Change Blueprint
Podcast: Forrester's CX Cast
Episode:

400: The CX Culture Change Blueprint
Category: Business
Duration: 00:34:35
Publish Date: 2025-04-15 12:31:25
Description: CX transformation requires leaders to determine the specific employee behaviors that drive customer loyalty and shape the conditions that enable them to activate the entire workforce to demonstrate customer focus. In this episode, Angelina introduces a blueprint consisting of three key steps: 1) describing current and ideal culture; 2) assessing the current culture; and 3) leading culture change.
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