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Home > Forrester's CX Cast > 383: Practitioner Stories: Verizon’s CX In The AI Revolution 
Podcast: Forrester's CX Cast
Episode:

383: Practitioner Stories: Verizon’s CX In The AI Revolution 
Category: Business
Duration: 00:27:31
Publish Date: 2024-12-03 14:44:40
Description: As Verizon consumer group’s first-ever Chief Customer Experience Officer, Brian Higgins accomplished a lot in just over a year. He joins the CX Cast to discuss his strategy to deliver best-in-class experiences across all consumer touch points while more efficiently serving customers.
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