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Home > Forrester's CX Cast > 381: Journey Mapping Masterclass 3: Validate The Journey
Podcast: Forrester's CX Cast
Episode:

381: Journey Mapping Masterclass 3: Validate The Journey
Category: Business
Duration: 00:19:13
Publish Date: 2024-11-19 11:06:06
Description: This is the third episode in a 4-part deep-dive on journey mapping with Forrester’s journey mapping expert, Joana de Quintanilha. In this installment, Martin, Angelina, and Joana discuss how to validate your journey map and gain stakeholder buy-in. Next week, we’ll conclude by diving into how we use these journey maps to drive and implement change in the business.
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