Search

Home > Forrester's CX Cast > 379: Journey Mapping Masterclass 1: Frame The Effort
Podcast: Forrester's CX Cast
Episode:

379: Journey Mapping Masterclass 1: Frame The Effort
Category: Business
Duration: 00:22:05
Publish Date: 2024-11-05 18:01:01
Description: This is the first in a 4-episode deep-dive on journey mapping with our journey mapping expert, Joana de Quintanilha. In this episode, Joana gives an overview of the journey mapping effort, from scoping through to improving the customer experience itself.
Total Play: 0

Some more Podcasts by Forrester

400+ Episodes
What It Mean ..     1