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Home > Forrester's CX Cast > 378: Practitioner Stories: Journey Management At Prudential
Podcast: Forrester's CX Cast
Episode:

378: Practitioner Stories: Journey Management At Prudential
Category: Business
Duration: 00:34:32
Publish Date: 2024-10-29 15:07:00
Description: We continue our series on Prudential’s CX transformation by interviewing John Sciacchitano, VP, Head of Journey Management. He describes a framework of journey management that's sensitive to stakeholder and customer mindsets.
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