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Home > Forrester's CX Cast > 376: Practitioner Stories: People-Centric CX At eBay
Podcast: Forrester's CX Cast
Episode:

376: Practitioner Stories: People-Centric CX At eBay
Category: Business
Duration: 00:28:27
Publish Date: 2024-10-15 13:17:49
Description: CX leaders at large global organizations are developing new strategies to achieve better CX with AI while maintaining the well-being of frontline talent. Derek Allgood, Vice President of Global Customer Experience at eBay, joins us to elaborate on eBay’s CX capabilities, how he leverages a strong stakeholder network to solve CX problems at speed, and how he balances AI opportunities with care for employees.
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