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	Podcast:		Forrester's CX Cast
	Episode:		375: Practitioner Stories: Implementing NPS At e&
	Category:		Business
	Duration:		00:30:19
	Publish Date:		2024-10-08 14:57:35
	Description:		In this episode of CX Cast, we sit down with Chris Lipman, Chief Customer Experience Officer at e&. Together, we delve into the nuances of leveraging Net Promoter Score℠ (NPS) to not only measure customer satisfaction but also drive meaningful business results. We’ll investigate the following questions: Why choose NPS? How can NPS be implemented as a system? What is the connection between NPS and business performance? What’s the best way to secure stakeholder buy-in for NPS initiatives? Tune in to uncover how NPS can transform from a simple metric to a cornerstone of strategic business planning and execution.
	Total Play:		0

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