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Home > Forrester's CX Cast > 371: Behaviors Are The Building Blocks Of Customer-Focused Culture
Podcast: Forrester's CX Cast
Episode:

371: Behaviors Are The Building Blocks Of Customer-Focused Culture
Category: Business
Duration: 00:22:19
Publish Date: 2024-09-10 12:53:56
Description: Culture change is necessary for an organization to be more customer obsessed and deliver better customer experiences. That culture change requires specifying the customer-focused behaviors that lead to customer loyalty. CX Cast co-host Angelina describes the process to determine and assess your organization’s ideal behaviors and drive adoption of targeted behavior change to align with customer and business priorities.
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