Search

Home > Forrester's CX Cast > 367: The State of CX Measurement
Podcast: Forrester's CX Cast
Episode:

367: The State of CX Measurement
Category: Business
Duration: 00:25:59
Publish Date: 2024-08-13 13:49:06
Description: Every year, Forrester conducts a global survey of voice-of-the-customer (VoC) and customer experience (CX) measurement practices. Leaders of CX measurement programs are reporting improvements in 2024 compared to 2023. Forrester VP, Principal Analyst Maxie Schmidt explains why there are persistent gaps in what CX measurement programs can do compared to current maturity.
Total Play: 0

Some more Podcasts by Forrester

400+ Episodes
What It Mean ..     1