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Home > Forrester's CX Cast > 365: Harness Mental Models To Create Strategic Alignment
Podcast: Forrester's CX Cast
Episode:

365: Harness Mental Models To Create Strategic Alignment
Category: Business
Duration: 00:25:44
Publish Date: 2024-07-30 10:52:12
Description: Mental models operate throughout your organization. They determine what we believe will occur and create expectations, predictions, and decisions — for customers, executives, and employees. VP and Principal Analyst Joana de Quintanilha explains harnessing mental models and applies it to CX pros’ biggest business challenges.
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