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Home > Forrester's CX Cast > 361: Practitioner Stories: CX At Prudential
Podcast: Forrester's CX Cast
Episode:

361: Practitioner Stories: CX At Prudential
Category: Business
Duration: 00:29:50
Publish Date: 2024-07-02 15:47:25
Description: Julian Aldeco, VP, Head of Customer Voice and Obsession at Prudential Financial, gives a candid retelling of Prudential's CX transformation thus far. Aldeco offers details to guide other practitioners in varied topics, from CX strategy to measurement to culture.
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