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Home > Forrester's CX Cast > 359: Systems Thinking For CX: Collaboration And Productivity
Podcast: Forrester's CX Cast
Episode:

359: Systems Thinking For CX: Collaboration And Productivity
Category: Business
Duration: 00:26:14
Publish Date: 2024-06-18 09:32:32
Description: Principles of systems thinking expand our view on how to transform experiences and support the employees that deliver those experiences. Forrester VP and Principal Analyst J. P. Gownder shares his research on productivity and collaboration and how his systems thinking approach reveals implications for the customer experience. 
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