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Home > Forrester's CX Cast > 356: Enabling Frontline Employees Through Technology And Process Innovations
Podcast: Forrester's CX Cast
Episode:

356: Enabling Frontline Employees Through Technology And Process Innovations
Category: Business
Duration: 00:21:15
Publish Date: 2024-05-28 14:24:11
Description: Frontline workers have an obvious role in the customer experience, but frontline work has changed a lot in the last five years. VP, Principal Analyst J. P. Gownder discusses the headwinds frontline workers face and the role that leaders need to embrace to be forward-thinking in how they drive effectiveness.
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