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Home > Forrester's CX Cast > 332: How To Set CX Metrics Goals
Podcast: Forrester's CX Cast
Episode:

332: How To Set CX Metrics Goals
Category: Business
Duration: 00:30:46
Publish Date: 2023-11-30 14:24:32
Description: CX leaders must set goals for standard CX beacon metrics such as NPS and CSAT, but every organization is at a different point in their measurement journey. Rich Saunders, Senior Analyst, describes the challenges in setting the right metric goals and how to take a tailored approach that matures over time. 
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