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Home > Forrester's CX Cast > 325: The State Of CX Teams
Podcast: Forrester's CX Cast
Episode:

325: The State Of CX Teams
Category: Business
Duration: 00:23:22
Publish Date: 2023-10-11 04:00:16
Description: Every year, Forrester’s global survey of firms’ customer experience (CX) programs presents up-to-date insights into CX teams. Variation across CX teams, including team size, responsibility, and budget, is a main theme in the 2023 results. Principal Analyst Judy Weader, whose upcoming report dives into the survey results, joins us to discuss her findings.
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