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Home > Forrester's CX Cast > 324: Journey Mapping Trends
Podcast: Forrester's CX Cast
Episode:

324: Journey Mapping Trends
Category: Business
Duration: 00:16:04
Publish Date: 2023-10-04 04:00:32
Description: It’s a topic that is a perennial favorite among CX pros: journey mapping. Today, journey mapping platforms help not only with mapping itself but with visualization, brainstorming, and ideation, as well. Covering the key trends is Forrester Senior Analyst Michelle Beeson.
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