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Home > Forrester's CX Cast > 318: Journey-Centricity Roadmap
Podcast: Forrester's CX Cast
Episode:

318: Journey-Centricity Roadmap
Category: Business
Duration: 00:22:22
Publish Date: 2023-08-15 04:00:44
Description: Journey -centricity leads to higher revenue, reduced costs, and better customer experience. VP, Principal Analyst Joana de Quintanilha joins the CX Cast this week to share the importance of journey centricity and how it can help organizations foster customer obsession.
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