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	Podcast:		Forrester's CX Cast
	Episode:		285: Harness Friction In Customer Journeys To Drive Emotional Engagement
	Category:		Business
	Duration:		00:17:30
	Publish Date:		2022-03-20 04:15:52
	Description:		VP, Principal Analyst Joana de Quintanilha joins to explain why too little friction in the customer journey can be bad for business – and even the customer. Learn more in her Forrester blog post. The post 285: Harness Friction In Customer Journeys To Drive Emotional Engagement appeared first on The CX Cast ® by Forrester.
	Total Play:		0

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