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Home > Forrester's CX Cast > 283: Amex takes VoC to the next level
Podcast: Forrester's CX Cast
Episode:

283: Amex takes VoC to the next level
Category: Business
Duration: 00:19:10
Publish Date: 2022-02-14 20:00:29
Description:

Luis Angel-Lalanne, VP of Customer Voice at American Express, shares his organization’s journey from survey fundamentals to a robust feedback program that continuously engages stakeholders in CX understanding and drives action.

The post 283: Amex takes VoC to the next level appeared first on The CX Cast ® by Forrester.
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