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Podcast: Forrester's CX Cast
Episode:

282: Characteristics Of Culture
Category: Business
Duration: 00:16:16
Publish Date: 2022-01-31 21:31:20
Description:

Angelina describes the frameworks of two different Forrester reports – The Four Characteristics Of Organizational Culture and Make Culture An Agent Of Change. She gives examples of purpose, behavioral norms, rituals, and artifacts so CX and EX leaders can observe their cultures, as well as harness cultural strengths during organizational change.

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