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	Podcast:		Forrester's CX Cast
	Episode:		272: Forrester’s CX Index™ And Improving Customer Experience Quality
	Category:		Business
	Duration:		00:17:12
	Publish Date:		2021-10-21 04:01:48
	Description:		In this episode, we’re joined by Principal Analyst Pete Jacques to discuss his background, experience on Forrester’s Customer Experience Index (CX Index) team, and his coverage area on the Customer Experience Research team. His research spans from building stronger customer loyalty and trust through higher-quality customer experiences to CX measurement and KPIs. Click the titles below for more on this topic: The US Health Insurers Customer Experience Index, 2021 Delight The Right Customers To Build A Successful Business The post 272: Forrester’s CX Index™ And Improving Customer Experience Quality appeared first on The CX Cast ® by Forrester.
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