Search

Home > Forrester's CX Cast > 269: Designing Chatbots With The User In Mind
Podcast: Forrester's CX Cast
Episode:

269: Designing Chatbots With The User In Mind
Category: Business
Duration: 00:00:00
Publish Date: 2021-09-16 04:01:44
Description:

The use of chatbots continues to proliferate as companies double down on digital, but many deliver poor user experiences. In this episode, we’re joined by VP, Principal Analyst David Truog to discuss his research on conversational AI (voice and text chatbots) and how designing successful experiences based on such technologies requires deep attention to human-centric design principles and the complex dynamics of perception and cognition.

Click the titles below for more on this topic:

 

The post 269: Designing Chatbots With The User In Mind appeared first on The CX Cast ® by Forrester.
Total Play: 0

Some more Podcasts by Forrester

400+ Episodes
What It Mean ..     1