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	Podcast:		Forrester's CX Cast
	Episode:		264: Assurant – How To Structure CX In A Decentralized Organization
	Category:		Business
	Duration:		00:25:37
	Publish Date:		2021-08-12 04:01:14
	Description:		Choosing how to organize and operate a customer experience (CX) team depends on many factors, including the business’s maturity, goals, structure, and culture. In this episode we’re joined by Deborah Cornwell, Senior Vice President of Customer Experience at Assurant, to discuss how they’ve structured their CX team in a large, decentralized organization. Click the titles below for more on this topic: Evaluate Your Customer Experience Function’s Maturity Establish The Right CX Governance To Coordinate Enterprise Customer Focus B2B2C Journey Mapping: Mapping The End-Customer Experience The post 264: Assurant – How To Structure CX In A Decentralized Organization appeared first on The CX Cast ® by Forrester.
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