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Home > Forrester's CX Cast > 249: Creating A Customer Experience Vision
Podcast: Forrester's CX Cast
Episode:

249: Creating A Customer Experience Vision
Category: Business
Duration: 00:23:32
Publish Date: 2021-03-18 04:01:09
Description:

Many organizations struggle to define their customer experience (CX) vision, from where to begin and what to include, to how to act on it. In this episode, co-host and analyst Angelina Gennis discusses her latest research on how to create a unique CX vision to guide transformation.

Aim framework: authentic, inspiring, mobilizing

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