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Podcast: Forrester's CX Cast
Episode:

248: The ROI Of Culture Change
Category: Business
Duration: 00:31:40
Publish Date: 2021-03-11 05:01:38
Description:

Evolving an organization’s culture towards greater customer centricity is complex work, requiring careful prioritization. In this episode we’re joined by Chief Experience Officer of Blue Cross and Blue Shield of Kansas City (Blue KC), Gratia Carver, to discuss her team’s approach to evolving culture and the important role measurement plays.

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