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	Podcast:		Forrester's CX Cast
	Episode:		246: Enabling Employees In A Work From Home Model
	Category:		Business
	Duration:		00:31:31
	Publish Date:		2021-02-25 05:01:09
	Description:		Great customer experience (CX) and employee experience (EX) go hand in hand. To deliver high-quality CX, companies must enable their employees, amid COVID-19 and shifting needs. In this episode, we are joined by Verizon’s Vice President of Sales and Service Operations, Ken Lain, to discuss his team’s work supporting 17,000+ customer service employees as many transition to a work from home model. Click the titles below for more on this topic: Five Steps To Enable Customer Experience Delivery Focus On Process, Technology, And Collaboration To Enhance Your Employee Enablement The Five Factors That Supercharge CX Enablement The post 246: Enabling Employees In A Work From Home Model appeared first on The CX Cast ® by Forrester.
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