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Podcast: Forrester's CX Cast
Episode:

240: Innovation And Collaboration For The Customer’s Benefit
Category: Business
Duration: 00:18:29
Publish Date: 2021-01-07 05:01:40
Description:

CX teams want to innovate on the customer experience, but they don’t want to go down the wrong (and expensive) path of innovation for innovation’s sake. They also want to leverage that relationship with their colleagues in Marketing. Linda Goldstein, Executive Vice President of Customer Experience and Marketing at CSAA Insurance Group shares success stories that address these two objectives crucial to CX teams’ success in any industry.

The post 240: Innovation And Collaboration For The Customer’s Benefit appeared first on The CX Cast ® by Forrester.
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