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Home > Forrester's CX Cast > 231: Part 1: Delight The Right Customers To Build A Successful Business
Podcast: Forrester's CX Cast
Episode:

231: Part 1: Delight The Right Customers To Build A Successful Business
Category: Business
Duration: 00:19:52
Publish Date: 2020-09-18 18:42:53
Description:

In this week’s episode, we discuss with Principal Analyst TJ Keitt about a new type of customers to consider to help companies prioritize which CX improvements to make. The questions we will answer in this episode is who is this new valuable customer segment? And what is the business case for focusing on this group of customers when prioritizing CX efforts?

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The post 231: Part 1: Delight The Right Customers To Build A Successful Business appeared first on The CX Cast ® by Forrester.
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