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Home > Forrester's CX Cast > 234: Mastercard’s Shift In Strategy And Employee Experience
Podcast: Forrester's CX Cast
Episode:

234: Mastercard’s Shift In Strategy And Employee Experience
Category: Business
Duration: 00:28:45
Publish Date: 2020-10-29 15:00:21
Description:

In this week’s episode, we discuss with Karen Pascoe, SVP Customer Experience and Design at Mastercard, on how Mastercard and its CX function responded and pivoted as a result of the pandemic. Specifically we dive into how Mastercard shifted their response in strategy, markets, and employee experience.

The post 234: Mastercard’s Shift In Strategy And Employee Experience appeared first on The CX Cast ® by Forrester.
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