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In this week’s episode, Claudiu Coltea, Senior VP Head of Enterprise Customer Experience at Travelers, joins us again and discusses tips and best practices he’s been using in his work in journey transformation. We talk about what is journey transformation, how can this become a competitive advantage for companies and how to bring your organization along to make this journey adjustment.
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The post 236: Tips And Tricks In Journey Transformation appeared first on The CX Cast ® by Forrester. |
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