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Home > Forrester's CX Cast > 229: Digital CX And Design Trends, 2020
Podcast: Forrester's CX Cast
Episode:

229: Digital CX And Design Trends, 2020
Category: Business
Duration: 00:16:12
Publish Date: 2020-08-13 10:24:15
Description:

Eight trends in 2020 are shaping how experience design (XD) professionals and their companies should improve their customers’ experiences with digital touchpoints, from apps to websites to Alexa skills. In this episode, we discuss with Principal Analyst Andrew Hogan, about what are the digital CX and design trends to look out for this year.

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The post 229: Digital CX And Design Trends, 2020 appeared first on The CX Cast ® by Forrester.
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