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Home > Forrester's CX Cast > 227: The Customer Experience Index, 2020
Podcast: Forrester's CX Cast
Episode:

227: The Customer Experience Index, 2020
Category: Business
Duration: 00:17:24
Publish Date: 2020-07-23 08:01:53
Description:

As brands grapple with changing consumer behaviors thanks to COVID-19, how well have they built loyalty with the quality of their customer experience? In this week’s episode, we discuss this year’s Forrester CX Index results and how are companies’ customer experiences doing going into 2020.

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