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Home > Forrester's CX Cast > 223: Let Customer Emotions Influence Your CX Strategy
Podcast: Forrester's CX Cast
Episode:

223: Let Customer Emotions Influence Your CX Strategy
Category: Business
Duration: 00:14:59
Publish Date: 2020-05-21 08:51:17
Description:

COVID-19 is certainly taking an emotional toll on consumers and current consumer sentiment will influence imminent behavior. In this episode, Senior Analyst, Anjali Lai, shares her findings from her framework, Forrester’s Consumer Energy Index, and helps answer the question: How can being in tune with your customers’ emotions positively change your brand’s strategy?

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The post 223: Let Customer Emotions Influence Your CX Strategy appeared first on The CX Cast ® by Forrester.
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