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	Podcast:		Forrester's CX Cast
	Episode:		213: Introducing Judy Weader — Forrester’s Newest CX Analyst
	Category:		Business
	Duration:		00:14:26
	Publish Date:		2020-02-07 11:32:36
	Description:		Judy’s research focuses on prioritization, the return on investment of customer experience, and culture. In this episode, she talks about her past experiences as a Principal Advisor for Forrester’s Customer Experience Council, supporting CX leaders through the building, management, and ongoing improvement of their programs. We also discuss her time at Blue Cross & Blue Shield of Rhode Island, where she built and executed a CX strategy that involved managing voice of the customer, experience optimization, market research, and CX employee education across the enterprise. Click the titles below for more on this topic: Keys To Implementing A B2B Customer Experience Program A Snapshot of B2B CX Programs Predictions 2020: Customer Experience The post 213: Introducing Judy Weader — Forrester’s Newest CX Analyst appeared first on The CX Cast ® by Forrester.
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