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Home > Forrester's CX Cast > 209: State Of CX Teams In 2019
Podcast: Forrester's CX Cast
Episode:

209: State Of CX Teams In 2019
Category: Business
Duration: 00:12:34
Publish Date: 2019-12-20 11:16:49
Description:

This year Forrester fielded a survey to hundreds of customer experience (CX) professionals across the globe. We received feedback on what CX professionals are responsible for, where they report in their organizations, the size of their budgets and much more. In this episode, Forrester analyst Angelina Gennis discusses the data and trends for the state of CX teams.

The post 209: State Of CX Teams In 2019 appeared first on The CX Cast ® by Forrester.
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