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	Podcast:		Forrester's CX Cast
	Episode:		121: Five Steps To Enable Customer Experience Delivery (R)
	Category:		Business
	Duration:		00:31:31
	Publish Date:		2019-09-27 09:46:34
	Description:		Companies depend on their employees to deliver high-quality customer experience (CX). And employees depend on companies to provide tools and design processes that enable them to effectively serve customers. In this episode, we lay out the organizational, managerial, and technological changes that must happen to enable workers to deliver the business’ intended CX. Click the title below to read more: Five Steps To Enable Customer Experience Delivery The post 121: Five Steps To Enable Customer Experience Delivery (R) appeared first on The CX Cast ® by Forrester.
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