Search


	Podcast:		Forrester's CX Cast
	Episode:		197: How To Transition Your Voice-Of-The-Customer Vendor
	Category:		Business
	Duration:		00:16:19
	Publish Date:		2019-08-30 09:34:30
	Description:		CX pros often feel trapped by their voice-of-the-customer (VoC) vendor — even when the vendor falls short on meeting basic expectations. That’s because the complexity associated with switching vendors makes customer experience (CX) pros struggle to accept that a change is essential to achieving their CX transformation goals. To help CX pros be more confident in identifying technology and services partners that can meet their ever-changing needs, Senior Analyst Faith Adams offers guidance on when a change is necessary and how to transition. Click the title below to read more: How To Transition Your Voice-Of-The-Customer Vendor The post 197: How To Transition Your Voice-Of-The-Customer Vendor appeared first on The CX Cast ® by Forrester.
	Total Play:		0

Some more Podcasts by Forrester

400+ Episodes

What It Mean .. 1