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Podcast: Forrester's CX Cast
Episode:

188: How To Consistently Deliver Great CX
Category: Business
Duration: 00:17:18
Publish Date: 2019-06-21 10:45:40
Description:

Organizations that want to provide great customer experience (CX) reliably must master CX management because even a track record of high-quality CX is no guarantee it will continue. Mature CX management means performing key activities across the six essential competencies of CX management — with discipline. In this episode, Principal Analyst Rick Parrish explains what it takes to master CX management and whether that’s even the right strategy for your organization.

The post 188: How To Consistently Deliver Great CX appeared first on The CX Cast™ by Forrester.
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