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	Podcast:		Forrester's CX Cast
	Episode:		176: Innovate Your Business Model To Drive A CX Advantage
	Category:		Business
	Duration:		00:13:59
	Publish Date:		2019-03-07 11:44:19
	Description:		Leading companies recognize that to maintain a differentiated CX advantage over their competitors, they must do more than incrementally fix and improve existing experiences. Companies gunning to capture more market share or create new markets must innovate just like a startup — and that begins with identifying and developing a new business model. In this episode, we discuss how various business models impact innovation and customer experience, for better or worse. Click the title below to read more: Innovate Your Business Model To Drive A CX Advantage The post 176: Innovate Your Business Model To Drive A CX Advantage appeared first on The CX Cast™ by Forrester.
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