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	Podcast:		Forrester's CX Cast
	Episode:		183: Previewing Digital CX Trends, 2019
	Category:		Business
	Duration:		00:15:03
	Publish Date:		2019-05-07 15:02:57
	Description:		Digital CX is changing: As it encompasses more capabilities like voice, connected devices, and notifications, CX pros and their organizations can no longer take a touchpoint-by-touchpoint, feature-focused approach. Instead, they are compelled at last to adopt human-centered experience design. In a recent report, Forrester outlined nine trends illustrating this 2019 shift that organizations seeking to improve their customers’ experiences must know — and get ahead of. In this episode, Senior Analyst Andrew Hogan previews some of those trends. Click the title below to read all nine trends: Digital CX Trends, 2019 New website for The CX Cast: www.thecxcast.com The post 183: Previewing Digital CX Trends, 2019 appeared first on The CX Cast™ by Forrester.
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