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Home > Forrester's CX Cast > 133: The Customer Journey Mapping Canvas
Podcast: Forrester's CX Cast
Episode:

133: The Customer Journey Mapping Canvas
Category: Business
Duration: 00:00:00
Publish Date: 2018-03-14 23:00:00
Description:

Despite journey mapping’s popularity, Forrester continues to hear from frustrated customer experience (CX) pros who struggle to get started or fail to build momentum after less-than-stellar first efforts. To be successful, CX pros need to consider the factors that shape the effort before, during, and after the mapping is complete. To help, Forrester has created […]

The post 133: The Customer Journey Mapping Canvas appeared first on The CX Cast™ by Forrester.
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