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Home > Forrester's CX Cast > 134: Emotion Can Make Or Break Your Brand. Take Action.
Podcast: Forrester's CX Cast
Episode:

134: Emotion Can Make Or Break Your Brand. Take Action.
Category: Business
Duration: 00:00:00
Publish Date: 2018-03-23 15:17:40
Description:

Emotion is the biggest driver of loyalty. But what do you do about it? And who should be responsible for taking action? In this episode, we talk about how and when brands should introduce signature moments to ensure customers remember their experience—positively. Click the titles below to read more: Differentiate Your Customer Experience With Signature Moments How […]

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