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Home > Forrester's CX Cast > 136: Prioritize Your CX Efforts By Three Categories
Podcast: Forrester's CX Cast
Episode:

136: Prioritize Your CX Efforts By Three Categories
Category: Business
Duration: 00:00:00
Publish Date: 2018-04-06 17:13:44
Description:

For a customer experience (CX) transformation to take hold and drive sustainable gains, CX pros need to proactively prioritize and manage multiple projects. That’s a challenge given multiple stakeholder interests, limited budgets, and constrained resources. In this episode, Principal Analyst Ryan Hart explains why a CX prioritization framework must factor in customer impact, business impact, […]

The post 136: Prioritize Your CX Efforts By Three Categories appeared first on The CX Cast™ by Forrester.
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