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Home > Forrester's CX Cast > 139: Avoid These CX Misconceptions
Podcast: Forrester's CX Cast
Episode:

139: Avoid These CX Misconceptions
Category: Business
Duration: 00:00:00
Publish Date: 2018-05-08 23:00:00
Description:

To provide a great customer experience (CX) reliably and efficiently, companies must master all six competencies of CX management (CXM) — 1) research, 2) prioritization, 3) design, 4) enablement, 5) measurement, 6) culture. However, misconceptions can cause even the most experienced CX professionals to stumble along the path to CXM maturity. In this episode, we […]

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