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Home > Forrester's CX Cast > 143: Previewing CX Index 2018
Podcast: Forrester's CX Cast
Episode:

143: Previewing CX Index 2018
Category: Business
Duration: 00:00:00
Publish Date: 2018-06-13 22:52:02
Description:

It’s that time of year, when Forrester publishes its Customer Experience Index . In this episode, we get a preview of the 2018 results from analyst Faith Adams. She talks about the strategies that worked for companies to improve their scores, and the reasons why certain brands will see their scores drop this year. Click the […]

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