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Home > Forrester's CX Cast > 145: How To Build A Customer Success Program
Podcast: Forrester's CX Cast
Episode:

145: How To Build A Customer Success Program
Category: Business
Duration: 00:00:00
Publish Date: 2018-06-28 23:00:00
Description:

Customer success management (CSM), an emerging discipline focused on reducing customer churn, is hitting the mainstream. Companies boasting CSM groups run the gamut from startups like business management software maker Bridge to growth companies like ECM vendor Box to behemoths like Microsoft. So what does it take to build a successful CSM program? In this […]

The post 145: How To Build A Customer Success Program appeared first on The CX Cast™ by Forrester.
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