Search

Home > Forrester's CX Cast > 149: How To Get Employees To Care About CX | Guest: Jaap Wilms
Podcast: Forrester's CX Cast
Episode:

149: How To Get Employees To Care About CX | Guest: Jaap Wilms
Category: Business
Duration: 00:00:00
Publish Date: 2018-08-01 23:00:00
Description:

Jaap Wilms, a CX expert based in Netherlands, shares his perspective on how to use data and customer feedback to tell stories that get employees to pay attention to CX. We also talk about the pros and cons of Net Promoter Score*, and the importance of having a discussion around why we are asking customers for feedback, not […]

The post 149: How To Get Employees To Care About CX | Guest: Jaap Wilms appeared first on The CX Cast™ by Forrester.
Total Play: 0

Some more Podcasts by Forrester

400+ Episodes
What It Mean ..     1