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Home > Forrester's CX Cast > 150: How To Scale And Manage An NPS Program | Guest: Jaap Wilms
Podcast: Forrester's CX Cast
Episode:

150: How To Scale And Manage An NPS Program | Guest: Jaap Wilms
Category: Business
Duration: 00:00:00
Publish Date: 2018-08-09 09:01:23
Description:

Jaap Wilms is back for another conversation, this time talking to us about what he’s learned about how to create a high-functioning NPS program, one that is responsive to local needs, but also that has consistency across geographies. Topics covered include how to ensure consistency of surveys and reporting, integration of data, and then using local colleagues […]

The post 150: How To Scale And Manage An NPS Program | Guest: Jaap Wilms appeared first on The CX Cast™ by Forrester.
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