Search


	Podcast:		Forrester's CX Cast
	Episode:		156: How USA Today Network Established Its CX Program
	Category:		Business
	Duration:		00:00:00
	Publish Date:		2018-10-04 14:00:00
	Description:		This week, we chat with special guest, Amy Shioji, VP Customer Experience & Insights at USA Today Network, about how they established CX as a business practice. You’ll learn: How they built their CX team and enabled employees. How the team collaborated with the rest of the organization. How they have fostered a customer centric-culture and explained CX to non-customer-facing employees. The post 156: How USA Today Network Established Its CX Program appeared first on The CX Cast™ by Forrester.
	Total Play:		0

Some more Podcasts by Forrester

400+ Episodes

What It Mean .. 1