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Home > Forrester's CX Cast > 158: A Design-Led Approach To CX Certification
Podcast: Forrester's CX Cast
Episode:

158: A Design-Led Approach To CX Certification
Category: Business
Duration: 00:00:00
Publish Date: 2018-10-19 12:00:00
Description:

On this week’s episode VP of Training and Certifications Program, Erin Streeter joins us to talk about how the design thinking process led to a new Forrester product: Customer Experience Certification. This episode covers: Why is the demand for certificate programs are growing? How was the design thinking process followed to create this program? What customer […]

The post 158: A Design-Led Approach To CX Certification appeared first on The CX Cast™ by Forrester.
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